AI Shipping Claims Management | Milo by Freightcom & ClickShip AI Shipping Claims & Disputes | Milo for Freightcom & ClickShip
Cardboard shipping parcels
Claims & Disputes
File a claim through conversation,
not an interface.

Milo AI Shipping Assistant guides you through every step — damage, loss, documentation — and tracks settlement throughout.

Live Demo
See Milo AI Shipping Assistant file, evidence, and settle a claim through conversation.
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Online now
How filing a claim works
01
Select shipment
02
Describe issue
03
Upload evidence
04
Submit & track
Tell Milo AI Shipping Assistant the tracking or transaction ID. Milo checks eligibility — timeframes, coverage, and required documentation — automatically.
Describe the damage or loss in plain language.
Upload photos and supporting docs directly in conversation. Milo organizes and attaches everything to your claim file.
Milo submits the claim and gives you a reference ID. Ask for status updates anytime.
Live sequence A damaged pallet becomes a settled claim CLM-2026-0094 · Draft
Damage reported
“Crushed corners — FC-2025-0441.” Milo checks eligibility instantly.
Evidence attached
4 photos uploaded in chat, matched to carrier claim parameters.
Claim submitted
Pre-filled: Damage · $1,200 CAD declared · docs organized.
Under review
Milo is there to search for any claim updates you want.
Settled
$1,200 CAD approved.
ClaimCLM-2026-0094
ShipmentFC-2025-0441
TypeDamage
Declared value$1,200 CAD
Evidence4 photos · 2 docs
Hands-on time~4 minutes
SETTLED · $1,200 CAD
▶ Watch a claim settle
Autonomous Risk Recovery

Settle Logistics Losses without the Bureaucracy

Filing transit claims with traditional carriers is complex, with strict timelines and dense paperwork. Milo AI Shipping Assistant helps you through the claims process and helps line up everything that is needed.

Eligibility Checks

Milo AI Shipping Assistant reads the carrier policies and transit timestamps it has access to and aids you in filing the claim depending on the carrier used.

Conversational Photo Attachment

Upload photos of crushed boxes, water damage, or pallet corners directly into the conversation forms.

Settlement Milestones

Milo AI Shipping Assistant is ready to pull any claim related details and statuses you need. Get status updates (Pending, Approved, Settled, Terminated) in real-time.

Persona Spotlight: Compliance & Risk Managers

"Carrier disputes used to be an administrative nightmare. We had to dig through bills of lading, packaging lists, and damage logs manually. Now, Milo helps file claims from the shipment ID and guides us through photo attachments. Settle rates have risen significantly."

Claim types
  • Damage — visible or concealed
  • Loss — missing goods
  • Short shipment
  • Delay claims
Claim statuses
PendingSavedApprovedSettledTerminated

Insurance accelerates settlement

Shipments booked with Freightcom insurance provide a more controlled claims process.

File claims in minutes, not days.

The Milo AI Shipping Assistant guides the paperwork and tracks every claim to settlement.

Already have a Freightcom or ClickShip account?

No need to sign up again — Milo is already live in your account.

Unsure of which platform to use? No worries.

Select one and signup, and a dedicated Account Manager will match the right solution for your business.

Big boxes? Pallets? Freight? You’re in the right place.

Freightcom brings parcel, LTL, truckload, cross-border, and international shipping together in one powerful platform.

Start Shipping with Freightcom →
Running an online store? Need some automation? Let’s get those orders moving.

Connect your stores and marketplaces, compare rates, print labels, manage orders, and track every shipment from one place.

Start Shipping with ClickShip →