Gestion des réclamations par IA | Milo par Freightcom et ClickShip Réclamations et litiges d'expédition par IA | Milo pour Freightcom et ClickShip
Cardboard shipping parcels
Claims & Disputes
File a claim through conversation,
not an interface.

Milo guides you through every step — damage, loss, documentation — and tracks settlement throughout.

Live Demo
See Milo file, evidence, and settle a claim through conversation.
M
Milo
Online now
How filing a claim works
01
Select shipment
02
Describe issue
03
Upload evidence
04
Submit & track
Tell Milo the tracking or transaction ID. Milo checks eligibility — timeframes, coverage, and required documentation — automatically.
Describe the damage or loss in plain language.
Upload photos and supporting docs directly in conversation. Milo organizes and attaches everything to your claim file.
Milo submits the claim and gives you a reference ID. Ask for status updates anytime.
Live sequence A damaged pallet becomes a settled claim CLM-2026-0094 · Draft
Damage reported
“Crushed corners — FC-2025-0441.” Milo checks eligibility instantly.
Evidence attached
4 photos uploaded in chat, matched to carrier claim parameters.
Claim submitted
Pre-filled: Damage · $1,200 CAD declared · docs organized.
Under review
Milo is there to search for any claim updates you want.
Settled
$1,200 CAD approved.
ClaimCLM-2026-0094
ShipmentFC-2025-0441
TypeDamage
Declared value$1,200 CAD
Evidence4 photos · 2 docs
Hands-on time~4 minutes
SETTLED · $1,200 CAD
▶ Watch a claim settle
Autonomous Risk Recovery

Settle Logistics Losses without the Bureaucracy

Filing transit claims with traditional carriers is complex, with strict timelines and dense paperwork. Milo helps you through the claims process and helps line up everything that is needed.

Eligibility Checks

Milo reads the carrier policies and transit timestamps it has access to and aids you in filing the claim depending on the carrier used.

Conversational Photo Attachment

Upload photos of crushed boxes, water damage, or pallet corners directly into the conversation forms.

Settlement Milestones

Milo is ready to pull any claim related details and statuses you need. Get status updates (Pending, Approved, Settled, Terminated) in real-time.

Persona Spotlight: Compliance & Risk Managers

"Les litiges avec les transporteurs étaient auparavant un cauchemar administratif. Nous devions fouiller manuellement dans les connaissements, les listes de colisage et les rapports de dommages. Maintenant, Milo Assistant d'expédition IA nous aide à déposer des réclamations à partir de l'identifiant d'expédition et nous guide lors de l'ajout de photos. Nos taux de règlement ont augmenté considérablement."

Claim types
  • Damage — visible or concealed
  • Loss — missing goods
  • Short shipment
  • Delay claims
Claim statuses
PendingSavedApprovedSettledTerminated

Insurance accelerates settlement

Shipments booked with Freightcom insurance provide a more controlled claims process.

File claims in minutes, not days.

Milo guides the paperwork and tracks every claim to settlement.

Already have a Freightcom or ClickShip account?

No need to sign up again — Milo is already live in your account.

Unsure of which platform to use? No worries.

Select one and signup, and a dedicated Account Manager will match the right solution for your business.

Big boxes? Pallets? Freight? You’re in the right place.

Freightcom brings parcel, LTL, truckload, cross-border, and international shipping together in one powerful platform.

Start Shipping with Freightcom →
Running an online store? Need some automation? Let’s get those orders moving.

Connect your stores and marketplaces, compare rates, print labels, manage orders, and track every shipment from one place.

Start Shipping with ClickShip →