AI Shipping Support | Milo by Freightcom & ClickShip Milo Support & Settings | AI Shipping Assistant
Customer support professional at work
Shipping Help & Support
Answers to your everyday
shipping questions.

From choosing the right service to fixing a delayed or damaged shipment, ask Milo AI Shipping Assistant anything about shipping and get a clear answer in plain language.

Live sequence Tune your account, and get the right contact when a person is needed Configuring…
Default warehouseMississauga DC-2 set as origin
Metric unitskg / cm across all quotes
Invoice remindersEmail 3 days before due
Booking cost limit$500 cap per team member
Milo Dept. contact
Milo gives you the right department’s contact so you can reach them directly.
▶ Watch Milo set it all up
Everyday Shipping Help

Real answers to the shipping questions you actually have

Whether you ship one parcel a week or hundreds of pallets a month, Milo AI Shipping Assistant answers the practical questions that come up every day — in plain language, with no jargon and no hold music.

“Which service should I use?”

Milo AI Shipping Assistant compares parcel vs. LTL, ground vs. express, and explains the trade-offs in cost and transit time so you can pick the right option with confidence.

“How do I pack and prepare it?”

Get plain-language guidance on packaging, weight and dimensions, labels, and paperwork so your shipment moves smoothly — without surprises or avoidable surcharges.

“Something went wrong — now what?”

Late, lost, damaged, or held at customs? Milo AI Shipping Assistant explains your options, what to do next, and when it makes sense to file a claim or which department to contact.

Who the Milo AI Shipping Assistant helps: small businesses & everyday shippers

“I’m not a logistics expert — I just need to get orders out the door. Milo answers my shipping questions the moment they come up, points me to the cheapest reliable option, and walks me through fixing problems when they happen.”

Common shipping questions
  • Cheapest vs. fastest service
  • Parcel vs. LTL vs. FTL — what fits
  • Estimated transit times
  • Dimensional weight, explained
Fixing shipping problems
  • Delayed or stuck shipments
  • Lost or damaged goods
  • Wrong or incomplete address
  • Unexpected surcharges
Packing & preparation
  • How to pack fragile items
  • Measuring weight & dimensions
  • Labels & required documents
  • Avoiding common rejections
Reach the right team
  • Contact details for the right department
  • Where to report a technical issue
  • Direct phone & email contacts
  • Who to contact for reactivation

A real person is one contact away

When something needs a human, the Milo AI Shipping Assistant points you to the right Freightcom or Clickship department and shares their contact details so you can reach the correct team directly.

Answers in seconds, 24/7.

Milo AI Shipping Assistant resolves account and shipping questions instantly.

Already have a Freightcom or ClickShip account?

No need to sign up again — Milo is already live in your account.

Unsure of which platform to use? No worries.

Select one and signup, and a dedicated Account Manager will match the right solution for your business.

Big boxes? Pallets? Freight? You’re in the right place.

Freightcom brings parcel, LTL, truckload, cross-border, and international shipping together in one powerful platform.

Start Shipping with Freightcom →
Running an online store? Need some automation? Let’s get those orders moving.

Connect your stores and marketplaces, compare rates, print labels, manage orders, and track every shipment from one place.

Start Shipping with ClickShip →